Shipping Policy

Thank you for shopping with us! Below is our shipping policy for all orders placed through our Shopify store.

Order Processing

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

We use Amazon Fulfillment services to pack and ship orders efficiently and reliably.

Shipping Locations

We currently ship within the United States.

Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or peak holiday periods.

Amazon Prime Shipping

• Fast, free Prime shipping
• Estimated delivery: 1–2 business days
• Cost: Free

Standard Shipping

Estimated delivery: 3–5 business days

Shipping rates may vary depending on the size of your order:

Express Shipping

Estimated delivery: 3–5 business days

Shipping rates may vary depending on order weight, dimensions, and destination:

Tracking Information

Once your order ships, you will receive tracking details via email. Please allow up to 24 hours for tracking updates to appear.

Delayed or Lost Packages

While we work closely with our fulfillment and shipping partners to ensure timely delivery, delays may occasionally occur due to carrier issues or high shipping volumes.

If your package appears lost or significantly delayed, please contact us and we will assist in resolving the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

info@whatthepuzzles.com